Delivery & Returns

All orders are processed within 1-3 business days (excluding weekends and bank holidays) after receiving your order confirmation email. 

UNITED KINGDOM SHIPPING TIME AND RATES 

Shipping charges for your order will be calculated and displayed at checkout. Please see below for reference of shipping times and rates:

Order Value

Shipping option

Estimated delivery time

Price

Less than £15

Standard UK Delivery

2 to 4 business days

£2.59

Over £15

FREE Standard UK Delivery

2 to 4 business days

FREE

All orders

Express Delivery

1 to 3 business days

£6.95

*Please note that due to postal disruption caused by COVID-19, we are asking our customers to please allow 5 business days for their orders to arrive.

For more details on Delivery please review our Delivery policy.

RETURNS AND REFUNDS

On coffee equipments and non-perishable products

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@viasia.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package within 3-5 working days. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items including perishable products
Certain types of items cannot be returned, including perishable goods (such as fresh coffee, teas), or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For more details on Delivery please review our Returns policy.